Cyber Incident Response Services in Saudi Arabia

CyberSilo provides 24/7 emergency IR activation with an initial response SLA of under 1 hour for critical incidents. An IR lead is assigned within 15 minutes of call activation, and remote triage begins within 30 minutes. On-site forensic deployment is available in Riyadh, Jeddah, Dammam, and major KSA cities within 4–8 hours depending on incident severity and location. Contact our emergency line for immediate activation.

Yes. All CyberSilo IR playbooks are mapped to NCA ECC 1-1:2020 Domain 2 (Cybersecurity Operations) controls, including incident management, breach notification timelines, and evidence preservation requirements. Our IR reports and post-incident deliverables are structured to satisfy NCA audit requirements directly — eliminating the need for post-engagement compliance retrofitting. We also align with SAMA CSF incident management requirements for regulated financial entities.

CyberSilo handles the full spectrum of cyber incidents facing Saudi enterprises: ransomware, business email compromise (BEC), data breaches, insider threats, nation-state intrusions, supply chain attacks, cloud environment compromises, DDoS, and OT/ICS incidents in energy and industrial environments. Our dedicated ransomware IR service covers KSA-specific ransomware variants and threat actors. Our DFIR team covers IT, OT, cloud, and hybrid environments across all major platforms.

Yes. Saudi Arabia's PDPL requires mandatory notification to SDAIA within 72 hours of a data breach discovery, with potential fines of up to SAR 5 million per violation for non-compliance. CyberSilo's IR team includes compliance specialists who prepare SDAIA-compliant notification packages, draft individual notifications where required, coordinate legal counsel engagement, and manage ongoing regulatory communications to minimize financial and reputational penalties throughout the response process.

Yes. CyberSilo's IR Retainer Program provides Saudi organizations with pre-negotiated response rates, a dedicated IR team assignment, quarterly IR readiness assessments, tabletop exercises mapped to your industry's threat scenarios, and a fully documented NCA ECC-aligned Incident Response Plan. Retainer clients receive priority activation ahead of all on-demand engagements. The retainer also satisfies NCA ECC Domain 2 requirements for documented and tested IR capabilities.

DFIR stands for Digital Forensics and Incident Response. CyberSilo's DFIR team acquires forensic disk images, analyzes memory dumps, reconstructs attacker timelines, and preserves court-admissible evidence chains following ISO/IEC 27037 and NIST SP 800-86 standards. Our forensic findings are fully defensible in Saudi legal proceedings and SAMA/NCA regulatory investigations. All forensic reports are available in both Arabic and English. Read our IR Plan Guide to understand how DFIR capabilities fit into your broader incident response program.

CyberSilo has specialized OT/ICS incident response capability covering SCADA, DCS, PLCs, and industrial IoT devices commonly deployed in Saudi energy, petrochemical, and industrial facilities. Our OT IR approach prioritizes operational continuity — containing threats without forcing unnecessary production shutdowns. We follow IEC 62443 and NIST SP 800-82 methodologies, and our ThreatHawk SIEM provides ongoing OT/IT convergent monitoring post-incident to prevent recurrence. NCA Critical Infrastructure (CCI) sector notification support is included in all OT IR engagements.