HIPAA Compliance for Telehealth Platforms

Scoping ePHI in virtual care

Include recordings, chat transcripts, metadata that can identify patients, and integrated EHR writes. Map data flows before selecting vendors.

Control priorities

• Unique user IDs and MFA for clinicians
• Session encryption and waiting-room controls
• Audit logs retained per policy
• Endpoint guidance for BYOD clinicians
• BAAs with platform, CDN, and support vendors as applicable

Operations and evidence

Store configurations, access reviews, and incident drills in your GRC library; pipe auth and admin events to SIEM for continuous proof.

How CyberSilo Helps

• Evidence mapping in CyberSilo CSA
• Detection and logging proof with ThreatHawk SIEM
• Advisory scoping — contact CyberSilo

Frequently Asked Questions

Is telehealth exempt from HIPAA?

No. When covered entities/BAs handle ePHI, Security and Privacy Rule expectations apply.

Do we need a BAA with our video vendor?

If they create/receive/maintain/transmit ePHI for you, typically yes — confirm with counsel.

Can we use SMS reminders?

Minimum necessary and encryption/risk analysis matter — document decisions.

Related Resources

• HIPAA hub
• HIPAA CSA
• ThreatHawk